Audi Victoria has a limited number of loaner vehicles available per day. While under original factory warranty, CPO warranty, Audi Care, or any extended mechanical warranty, you will have access to a loaner, where available, when in for work in excess of two hours of flat-rate time. For any other circumstance not listed above, including appearance claims, a loaner vehicle may not be offered. Please contact Audi Victoria for full details. [1]